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Level of Support

We believe an enterprise grade HRMS solutions shall never end after the purchase. iWoWSoft is striving very hard to offer our trained admin users an unrivaled support experiences in the market. 

Professional Trained Support Agents

  • Well trained support agents to handle your issues.

  • Professional reply.

  • Constant follow up until issues resolved.

  • Friendly and helpful support.

24x7 e-Support Portal

  • Clients can always log issues through our e-Support Portal.

  • The portal works 24x7.

  • Unlimited tickets log through our e-Support portal.

  • View the history of tickets logged.

support portal
ticket portal

You will always be served

  • Daily tickets monitoring.

  • No unattended tickets.

  • Call me back policy.

  • Tickets will be reviewed by senior regularly.

Knowledge Base for Client

  • Online user guides.

  • Knowledge base for common settings and use cases.

  • Auto search result suggestions.

  • FAQ.

knowledge base

Direct Feedback to the Management

  • Clients can directly feedback to the management in the event the support is not up to the expectation

Response within SLA (Service Level Agreement)

  • Transparant SLA.

  • SLA violation monitoring.

  • Fast response time.

Still not convinced?
Get in touch.

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